Banks have always been one of the pacesetters when it came to adopting innovative methods to improve the experience of their customers. In January 2020 the KYC guidelines were amended by the RBI. This was to include an additional method for KYC which is VCIP or Video-Based Customer Identification Process. Most of the banks were all set for this change. According to the guidelines set by the RBI, the KYC process is mandatory for customer onboarding and banking.