Be it for customer onboarding by banks and other financial institutions, for opening a loan account, making investments in share markets, receiving subsidies from the government or other governmental benefits, the Aadhaar card is mandatory to receive services from the government as well as from private establishments. This means the details on your Aadhaar must be free of errors and has to be regularly updated if there has been a change of address or any other information stored on it.
So, what do you do if you have complaints related to your Aadhaar? The UIDAI has recently added a new feature for Aadhaar where the individuals can submit complaints related to their Aadhaar.
Aadhaar holders can file a complaint on the official website of the UIDAI
This is the quickest way to resolve the issues related to your Aadhaar
Complaints may also be registered through the post, using your phone, or through an email
Filing Complaints Online
Aadhaar holders can file complaints related to their Aadhaar or submit Aadhaar related queries online. They can also check the status of their complaints. Follow the steps given below to do so.
Log on to https://uidai.gov.in/
Click on ‘About UIDAI’
Select ‘Grievances Redressal ‘
Select the option ’UIDAI Contact Centre’
The link is https://uidai.gov.in/about-uidai/grievance-handling.html
Select the 'File a Complaint' option
You’ll be directed to another page ‘File a Complaint’ ( https://resident.uidai.gov.in/web/resident/file-complaint)
Enter all the required details like
Name
Contact information
Address
Aadhaar Enrollment Number
Type in the Captcha Code
Select the option ‘Check Status’
You’ll be directed to another page where you’ll receive the status of your complaint
Filing Complaints Through Email
Complaints related to your Aadhaar may also be filed through an email.
The official email ID is [email protected]
UIDAI officials examine the email
It is then forwarded to the regional office or Section Head Quarters
They resolve the issue and respond to the complainant through an email
Filing Complaints Related To Aadhaar Through Phone
The UIDAI has a toll free number through which Aadhaar holders may raise complaints related to their Aadhaar.
The toll-free number is 1947
The individual can use this number to file a complaint
The number may also be used to make Aadhaar related inquiries
Filing Complaints Through Post
The individuals also have the option to lodge complaints related to their Aadhaar through the Indian Postal Service. She/he can request for Aadhaar updation, Aadhaar correction, suggestions, and inquiries related to Aadhaar through the post. The physical copy of all the required supporting documents should be attached as well.
The complaints should be sent to the UIDAI Head Quarters or one of the Regional offices
Following a thorough examination and receiving the approval of the Deputy Director of the UIDAI the complaints are forwarded to the particular section concerned at the Head Quarters or one of the Regional offices
The grievance is disposed of once the issue has been addressed and by responding to the complainant through the post.
Issued by the UIDAI (Unique Identification Authority of India) the Aadhaar serves as one of the most important of all documents to prove the identity of an Indian citizen/resident. Aadhaar based eKYC is done to confirm the identity of the individual.
Aadhaar eKYC is done using Aadhaar authentication method. In this process, the biometric and demographic details along with the Aadhaar number is submitted to the UIDAI. Once the details submitted get compared to the details on the database, the UIDAI accepts or rejects the submission.
