Friday, February 26, 2016

How Telecom Companies can benefit by implementing E-Sign?

Aadhaar eSign is a Govt. of India approved digital signing service that uses Aadhaar data of the Aadhaar holder to sign digital documents without using any other software. Organisations like banks, telecom companies, stock brokers, insurance companies etc. stands the make significant gains by implementing eSign solutions. With eSign these organisation will now be able make full utilization of the their web and mobile infrastructure for providing services to their customers.


Present work flow (with out E-Sign and Ekyc)

At present customer either visits mobile connection company partner shops, or a sales man visits customer. And all paperwork is getting manually filled and customer has to handover passport size photographs, address proofs, id proofs etc. And customer needs to sign each document physically. And mobile connection company validates this and it takes almost 2 to 3 days minimum to complete the process.



E-Sign use case for New Mobile Connection (Via Telecom company site)

Following are the steps happening when taking a new mobile connection via website of mobile company / from its customer mobile app.

  1. Customer provides Aadhaar number
  2. Customer Clicks Perform EKYC
  3. An OTP (One TIme Password) will be sent to customers mobile number linked with hid Aadhaar number to perform eKYC
  4. Customer enters the OTP and click Submit
  5. If OTP is valid KYC will be done and it populates rest of the paper work
  6. Customer reads the pre-filled account opening form which includes customers Photo, address , DOB , gender etc
  7. If found satisfactory, customer clicks ESign (Digitally Sign)
  8. An OTP will be again sent to customers linked mobile number .
  9. Customer enters the OTP and clicks Submit
  10. If OTP is valid the earlier viewed document (pdf) gets digitally signed.
  11. Mobile company can instantly activate mobile connection then,
  12. Activation pending sim cards can be purchased or made freely available to customers in near by shops.

E-Sign use case for New Mobile Connection (Via Sales Man mobile App)

Following are the steps happening when taking a new mobile connection via sales man mobile app

  1. Sales man asks for Aadhaar number
  2. Customer provides Aadhaar number
  3. Sales man Clicks Perform EKYC on mobile app
  4. Sales man asks customer to place his/her finger on finger print scanner attached to mobile device.
  5. Sales man Clicks Scan and submit the data
  6. If bio-metric matches the Aadhaar number EKYC will be done and paperwork will get automatically populated
  7. Customer reads the pre-filled account opening form which includes customers Photo, address , DOB , gender etc
  8. If found satisfactory, customer clicks ESign (Digitally Sign)
  9. Sales man asks customer to place his/her finger on finger print scanner attached to mobile device.
  10. Sales man Clicks Scan and submit the data
  11. If bio-metric matches the Aadhaar number  the earlier viewed document (pdf) gets digitally signed.
  12. Sales man / mobile company can instantly handover sim card activate mobile connection right then.


How is E-Sign Usefull?

  • Enables effective use of mobile and web channels for service delivery to the customer
  • Completely paperless process for collecting self signed documents
  • Reduces the turnaround time for service delivery
  • Reduces the cost and time involved in document processing
  • Enables implementation of customer friendly process
  • Easy verification of digital signature
  • Legally recognized –Aadhaar eSign is legally recognized under IT Act as valid digital signature.


Finazapp Paperless Account Opening Solution

Finazapp is turnkey eSign solution that make eSign implementation easy and affordable. Finazapp comes in two versions, a hosted solution that gives you complete control on your data and cost effective SaaS version. Finazapp, with its web plugin, eSign mobile App and REST API provides an end to end eSign solution.

To known more about implementing eSign in your business process or to get more details about our eSign solution feel free to contact us at info@finahub.com or Call us on 0484 2388285