Thursday, July 23, 2015

Paperless customer on-boarding is here in India

Customer onboarding is the most crucial part of any business. The more customers you have greater the revenue you make. So how fast or how easy or how convenient a business house can make the customer onboarding process, determines how profitable that business will be. Business operating in sectors such as banking, telecom, stockbroking are required, by law, to collect supporting documents to ascertain the identity and residence of their customers. As part of the regulation, the businesses will have to collect identity proof, photo, address proof, income proof, PAN etc from the customer before they can provide the service.  Most of the time it is too much trouble for the customer to get the copy/original of all the required documents that they might drop the idea of opening the account.

Imagine onboarding a customer who is just spending his leisure time in a shopping mall. The earlier only thing the salesperson can do is, to hand over a leaflet and try talking. Even if he convinces the prospect, he can't make the prospect take an action as paperwork is too complex to do then and there. Moreover, the prospect may not be carrying any ID proof or photo or any other supporting document needed to complete the customer onboarding process.

Finahub's Paperless Customer onboarding solution address uses Aadhaar EKYC and Aadhaar eSign service addresses this problem head-on. Our customer onboarding service can make your sales team 100% more efficient. Details are below.