Wednesday, October 23, 2019

How to file Aadhaar related complaints?

Aadhaar: How To File Complaints?

Issued by the UIDAI (Unique Identification Authority of India) Aadhaar card is one of the most important documents that serve as proof of identity for an Indian citizen. It is a unique number for identification. Aadhaar card contains an individual's biometric information as well as demographic details. This card acts as a base for the Indian government to provide services for the welfare of its citizens.

Aadhaar card is important to carry out various financial transactions as well as to avail subsidies and other services from the Indian government. Aadhaar card is essential for:

  • Filing your income tax returns.
  • To open a bank account.
  • For quick disbursal of pension and provident fund.
  • To avail subsidy for LPG cylinders.
  • To apply for a PAN card.

With the launch of Aadhaar e-KYC, the verification of an individual's identity has been made simple and quick. It can be done through Aadhaar authentication. In this process, the individual's Aadhaar number along with the demographic and biometric details are submitted to the Central Identities Data Repository (CIDR) operating under the UIDAI for verification. They check whether the details submitted match the details available on their database and confirm it accordingly.

There are situations when the information given on your Aadhaar card has been wrongly printed or there has been a change in the residential address or you haven’t received your Aadhaar card after filing for it.  Maybe you are confused not knowing where to raise your doubts and complaints regarding your Aadhaar card. Let's look at what can be done.

How To Deal With The Queries Or Complaints Regarding Your Aadhaar Card? 

You can deal with complaints regarding your Aadhaar card in different ways.

UIDAI’s Contact Center

The contact center that has been set up by the Unique Identification Authority of India (UIDAI) handles all the complaints and queries related to the Aadhaar card. This includes:

  • Enrollment for an Aadhaar card.
  • Updation of Aadhaar.
  • Other services like linking your Aadhaar to your PAN card, Bank account, etc.

UIDAI’s Official Website

Another option is to file a complaint online on the official website of UIDAI. This will help you resolve the problems quickly. 

  • The individual has to provide his/her enrolment ID if the complaint is regarding the Aadhaar card not being generated.
  • If the complaint is regarding the enrollment agency or the operator then it is not mandatory to provide your enrolment ID.

Steps To Follow 

  • Log on to UIDAI’s official website.
  • Click on the tab “Contact and Support.
  • Click on the option –“File Your Complaint”.
  • You’ll be directed to another webpage.
  • Enter the required information including:
  1. Name.
  2. Mobile number.
  3. E-mail Address.
  4. Enrollment ID with 28 digits.
  5. Pin Code.
  6. City/Town/Village.

  • From the drop-down list, you need to select the type and category of your complaint.
  • Type in your concern.
  • Type the Captcha code.
  • Click on Submit button

Click on the check status button to check the status of your complaint.

UIDAI’s E-mail ID

You can file complaints related to Aadhaar on the following e-mail address:

[email protected]

UIDAI’s Toll-Free Number

The UIDAI has a toll free number where you can file your complaint or make queries regarding your Aadhaar card. The toll-free number set by the UIDAI is- 1947

So, next time when you have a complaint or question regarding your Aadhaar make sure you follow one of the above-mentioned ways to get it resolved.

For more information contact us.
We, Finahub, are experts in Aadhaar related products and services like eSign, eKYC, Authentication, etc. If you want to know how your enterprise can start using it, please give us a call  @ 0484 2388285 or email us at [email protected]